Legal Notice
Legal Notice & Terms of Sale
Company information and general terms and conditions governing the services provided by TopQ Services in Ibiza.
Last updated: 28 July 2026
The Company
TOP QUALITY LUX SERVICES, S.L. (trading as "TopQ Services", hereinafter "TopQ", "the Company", "we" or "us") is a Spanish limited liability company based in Ibiza, Balearic Islands, specialising in premium concierge and lifestyle services.
TopQ delivers bespoke lifestyle and concierge solutions across Ibiza and the Balearic Islands, curating exceptional experiences through a trusted network of premium partners and local expertise. Our services include, without limitation, the arrangement of luxury villa rentals, yacht and boat charters, luxury and performance car rentals, private aviation, close protection and security, private events, VIP reservations, and other tailor-made experiences.
Our service is built on four principles: exclusivity â access to private venues, villas, yachts and experiences unavailable to the general public; discretion â confidentiality at the core of every service; availability â assistance before, during and after your stay; and a fully tailor-made approach in which every request is customised around your preferences, with no detail overlooked.
Legal Identification
In accordance with Article 10 of Spanish Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), the following identifying information is provided:
| Item | Details |
|---|---|
| Company name | TOP QUALITY LUX SERVICES, SOCIEDAD LIMITADA |
| Tax ID (NIF) | B70969779 |
| Registered office | Calle Sa Torre Blanca 4, Edificio Portamar, Portal B, Bajo puerta H, 07800 Ibiza, Islas Baleares, Spain |
| Activity | Concierge, lifestyle and luxury services |
| Website | www.topqservices.com |
| Contact | Via the contact form at www.topqservices.com |
1. Object and Scope
These General Terms and Conditions of Sale (the "Terms") govern the provision of concierge and related services by TopQ to its clients (the "Client", "you"), whether requested through the website, by e-mail, by telephone, by messaging application or in person. They apply to every request, quotation, booking and service arranged by TopQ, to the exclusion of any other document.
Placing a request, confirming a quotation or making a payment to TopQ constitutes full and unreserved acceptance of these Terms. TopQ may update these Terms at any time; the version in force at the date of the Client's request applies to that request.
2. Role of TopQ as Intermediary
TopQ acts principally as a concierge and intermediary agent. In most cases, the services requested (villa rental, yacht or car charter, private aviation, security, restaurant and venue reservations, event suppliers, etc.) are performed by independent third-party providers (the "Providers"), selected on the Client's behalf.
Unless expressly stated otherwise in writing, TopQ does not itself own, operate or directly supply the underlying assets or services. In such cases the contract for the underlying service is formed between the Client and the relevant Provider, and may be subject to that Provider's own terms, which TopQ will make available or communicate where reasonably possible.
"Where TopQ arranges a service supplied by a Provider, TopQ's obligation is one of diligent arrangement and coordination, not of directly performing the underlying service. TopQ's remuneration may consist of a service or agency fee and/or a margin included in the quoted price.
3. Requests, Quotations and Formation of the Contract
Requests are handled on a bespoke basis. Following a request, TopQ provides a personalised quotation describing the service, the applicable price and any specific conditions. Quotations are valid for the period stated therein or, failing that, for seven (7) days, and are subject to the availability of the relevant Providers at the time of confirmation.
A booking is only firm and definitive once:
- the Client has confirmed the quotation in writing;
- TopQ has received the agreed deposit or full payment; and
- TopQ has issued a written confirmation.
4. Prices and Payment
Prices are expressed in euros (âŹ) and are those set out in the applicable quotation. Unless otherwise stated, prices include TopQ's service fee for the services described and exclude any tax, tourist levy, fuel, security deposit, extras, gratuities or additional costs that may be charged directly by a Provider.
Deposit and balance
Unless otherwise agreed, a deposit is payable to confirm a booking, with the balance due before the service is provided, on the dates stated in the quotation. Certain Providers may require a refundable security deposit for high-value assets (villas, yachts, luxury vehicles).
Payment methods
Payment is made by the methods indicated by TopQ (bank transfer, card or other accepted means). The booking is not secured until funds are received. Any bank, transfer or currency-conversion charges are borne by the Client.
Late or failed payment
Failure to pay any sum by its due date entitles TopQ to suspend or cancel the service without compensation, and any deposit paid may be retained to cover costs already incurred with Providers.
5. Cancellation and Modifications
Because the services are arranged with third-party Providers and are frequently reserved for specific dates, cancellation and modification conditions are set primarily by each Provider and are stated in the quotation or booking confirmation. Those conditions prevail and are accepted by the Client at the time of booking.
Cancellation by the Client
Requests to cancel or modify a confirmed booking must be made in writing. Sums already committed to Providers, together with TopQ's service fee, may be non-refundable. Depending on the date of cancellation, all or part of the amounts paid may be retained.
Cancellation by TopQ or a Provider
If a Provider cancels or is unable to deliver a service, TopQ will use reasonable efforts to propose an equivalent alternative or to obtain a refund of the corresponding amounts from the Provider. TopQ's liability in such cases is limited as set out in Section 7.
Force majeure
Neither party is liable for any failure or delay caused by events beyond its reasonable control (including adverse weather affecting charters, strikes, accidents, acts of authority, health emergencies or natural events). Amounts recoverable from Providers will be refunded net of non-recoverable costs.
6. Client Obligations
- Provide accurate, complete and timely information necessary to arrange the requested services, including the identity of guests where required.
- Hold the legal capacity and, where relevant, the required licences (e.g. a valid driving licence for vehicle rentals) and be at least 18 years of age.
- Comply with the rules, house regulations and terms of each Provider (villa rules, yacht capacity and safety instructions, vehicle conditions, venue policies).
- Behave lawfully and respectfully, and be responsible for any damage caused by the Client or their guests to a Provider's property, for which the Client remains directly liable.
- Ensure that any security deposit, guarantee or documentation requested by a Provider is provided on time.
7. Liability
TopQ undertakes to perform its concierge and coordination services with professional diligence. As TopQ acts as an intermediary, it is not liable for the acts, omissions, defaults, delays, quality or safety of the services actually delivered by independent Providers, nor for any loss, damage or injury arising from those services, except where such liability results directly from TopQ's own proven fault.
To the fullest extent permitted by law, TopQ's total liability arising out of or in connection with any service is limited to the amount of the service fee actually received by TopQ for the service in question. TopQ shall not be liable for indirect or consequential loss, loss of enjoyment, loss of profit or loss of opportunity.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable Spanish law, including liability towards consumers under Royal Legislative Decree 1/2007 approving the consolidated text of the General Law for the Protection of Consumers and Users.
8. Right of Withdrawal
Where the Client is a consumer contracting at a distance, the statutory fourteen (14) day right of withdrawal provided by Royal Legislative Decree 1/2007 applies, subject to the legal exceptions.
"Pursuant to Article 103(l) of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to the provision of accommodation for purposes other than residential, transport of goods, vehicle rental, catering or services related to leisure activities where the contract provides for a specific date or period of performance. Most of TopQ's services fall within this exception.
Where a service is fully performed with the Client's prior express consent before the end of the withdrawal period, the Client acknowledges losing the right of withdrawal once the service has been fully performed.
9. Intellectual Property
All content of the website www.topqservices.com â including trademarks, logos, text, photographs, graphics and design â is the property of TOP QUALITY LUX SERVICES, S.L. or its licensors and is protected by intellectual and industrial property law. Any reproduction, distribution or public communication without prior written authorisation is prohibited.
10. Data Protection
Personal data collected by TopQ is processed in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights. Data is used to manage requests, provide the services and meet legal obligations, and may be shared with the Providers strictly to the extent necessary to arrange a requested service.
The Client may exercise their rights of access, rectification, erasure, objection, restriction and portability by contacting TopQ at the address stated above. A dedicated Privacy Policy and Cookie Policy govern the detailed processing of data on the website.
11. Governing Law and Disputes
These Terms are governed by Spanish law. Any dispute relating to their interpretation or performance shall be submitted to the competent courts of Ibiza (Balearic Islands), save where mandatory consumer-protection rules grant the consumer the right to bring proceedings before the courts of their own place of residence.
Consumers resident in the European Union may also use the European Commission's Online Dispute Resolution platform, available at ec.europa.eu/consumers/odr.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
© 2026 TOP QUALITY LUX SERVICES, S.L. â NIF B70969779 · Calle Sa Torre Blanca 4, Edificio Portamar, Portal B, Bajo puerta H, 07800 Ibiza, Islas Baleares, Spain.
TopQ Services â Premium concierge services in Ibiza · www.topqservices.com